Knowledge Management Made Easy
July 01, 2024

Knowledge Management Made Easy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as a knowledge management solution to keep information up to date and ensure relevant information is being provided.

Pros

  • Make knowledge accessible
  • Ensure information is staying up to date
  • Making cross functional work easier

Cons

  • Features in teams that are available in Slack
  • Send general verification requests instead of a request for each unverified card
  • Incorporate some ai features in lower paid tiers
  • Cross functional work is much easier
  • Information dissemination is much easier
  • Sharing knowledge has become vastly easier
Guru is an extremely easy platform to use. The flow of the platform is pretty self explanatory and easy to manage.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

We are able to streamline helping customers by making access to knowledge easy at all times. Guru is great to use both in an in person interaction and non face to face interactions. The extension is a very valuable tool to find knowledge quick and easy. I always recommend users to double check information if it does not seem to be correct to ensure accurate info is being given out.

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