Item: Guru
Rating: 9
Author: Shekh Ali Khan

Overall Satisfaction with Guru

Use Cases and Deployment Scope

In our organization, we use Guru as a source of resources; it's a one-stop shop for product-related knowledge. Support Advisors use it to stay updated with product knowledge. Guru addresses business problems like support efficiency, as our SAs previously spent a lot of time finding solutions and answers. Guru reduces this search time by providing quick access to support documentation.

Pros and Cons

Pros

Centralized Knowledge Base - Guru keeps all company knowledge in one easy-to-use platform. This includes product-related knowledge, policies, troubleshooting guides, and more.
Real-Time Updates - Whenever there's an update to a product or a new process is introduced, Guru allows the administrator to quickly update the relevant details.
Onboarding and Training - It's very useful for the training team as well. Whenever we have a new batch coming in, we use Guru as a one-stop resource for training materials, modules, and other relevant details.

Cons

The AI search in Guru sometimes shows incorrect information that is not always accurate compared to the resource.
Sometimes we experience performance issues, mostly slow loading or lag when accessing a large volume of content.
The Chrome extension of Guru sometimes works slowly, taking time to open, and it auto logs out, requiring us to log in again and again.

Return on Investment

improved Operational Efficiency- By centralizing our knowledge base in Guru, we've streamlined access to critical information across departments.
Knowledge Management Cost Savings:-Consolidating our knowledge management efforts onto Guru has reduced software and training costs associated with maintaining multiple knowledge repositories.

Usability

It's easy to use and reduces the time previously spent searching for relevant resources. It's cost-efficient for the organization as well. The features are amazing, and it's updated regularly. Updating is always easy, which allows the company to work at an efficient speed.
I'll highly recommend this to other organisations.

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Other Software Used

AspenONE Asset Performance Management (APM), Adscore, Adore Softphone Premium

Likelihood to Recommend

Well suited- Product managers and developers need access to detailed technical specifications, feature requirements, and development documentation.Reason: Guru's centralized repository of product-related knowledge facilitates collaboration among cross-functional teams, ensuring everyone is aligned on project goals and timelines.less appropriate- Certain departments deal with sensitive or highly confidential information that requires strict access controls and encryption.Consideration: While Guru offers permissions and access controls, organizations with extremely sensitive data may prefer dedicated, more secure platforms.

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