Overall Satisfaction with Gusto
We use Gusto for payroll across the company. It's a small company though so there are many features that we do not make use of. Hopefully, in time as we grow, we will have the need for those features and we will begin to implement them into our payroll and benefits.
- Managing payroll and making sure all the correct taxes are taken out and withheld is done by Gusto. They make it super easy and, in particular, very clear. Every time payroll is run you can see a complete breakdown of every tax and deduction and what it's for. I like that a lot.
- Every time I receive a letter regarding new tax rates, workman's comp rules and regulations, new percentages from the dept of labor, etc. I simply take a picture and send it over to Gusto. They make sure to adjust my account accordingly. I don't need to know the specifics of what its for. They are VERY on top of things in that regard.
- Integration with Quickbooks is easy and quick.
- I'd like to see some of the features that are available on the higher-level plans be offered the Core plan, which is their starting plan. I get that when you pay more you get more, but some things could be made available.
- On the flip side, I do wish that they would separate out their payroll form their benefits and create a separate plan where the only payroll is provided. This way, companies like mine that don't make use of the vast majority of benefits plans they offer can pay a little less just for the payroll service.
- A little nitpick, but when I receive a notification from the IRS or a state tax agency I send it over to Gusto and they take care of any changes necessary. They provide an explanation of what the notice was for and what they did but very often it's using "industry jargon" and terminology that I don't understand. It would be great if they could break it down in a way that a person who is not a tax or HR professional can understand better.
- Time saver. That's always a big one. Running payroll is as easy as a few clicks of the mouse and that's it. Time = money so this is a big one.
- By doing correct payroll it actually saves me money when doing my taxes by knowing that everything was done correctly and not needing my accountant to pore over every pay cycle.
- It allows me to keep track of what percentage of the business revenue is going to salaries and independent contractor payments. I like knowing that.
Gusto is the only payroll service I've used. I started with them years ago when they were known as Zenpayroll (eventually changing their name to Gusto). I would not accurately be able to compare Gusto to another payroll service because of this. That being said, in the past, I have been the recipient of pay through ADP. As an employee I found the ADP system to be cumbersome and not user-friendly. Gusto is the opposite. Incredibly user-friendly.
Any time I've had a question I've been able to chat, email or call and get an answer either immediately or within a very reasonable amount of time. The customer support representatives are always knowledgable and I've never been in a situation where they didn't know what to do. As I've already mentioned, the only thing I wish sometimes is that things could be explained with a little more "layman's" terms.
Do you think Gusto delivers good value for the price?
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Did Gusto live up to sales and marketing promises?
Did implementation of Gusto go as expected?
Would you buy Gusto again?
If you need a payroll service provider, Gusto is absolutely great. They make the entire process simple, including getting set up and started with them. Running payroll cycles is incredibly easy and making adjustments each cycle poses no problem at all. For someone who is not HR and payroll savvy, Gusto has been fantastic. Since I'm not a payroll professional though I can't speak to what details and intricacies might be missing (if anything at all) for someone who needs every minute detail. It's possible there's nothing missing at all but I wouldn't know.