Very simple to use and saves a lot of time
December 17, 2019

Very simple to use and saves a lot of time

Andrea Mitchell, MSW, APSW | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gusto

I use Gusto for our entire organization which is a small business of 10 people. We use it for payroll and have added insurance and 401k integrations as the company has grown. The software is perfect for me because I started the company without having a background in business at all and appreciate that I don't have to do anything myself. All onboarding, taxes, deductions, etc. are all taken care of. I have to do very little.
  • Self on-boarding.
  • Benefits integration.
  • Holiday pay for part-time.
  • Employees being able to add own reimbursements such as mileage.
  • Massive time saving.
  • Need minimal knowledge about payroll and taxes to use.
I never tried any other product so I have no comparison but have never had any reason to try any other product because Gusto has been able to meet all of my needs so far.
I can only recall one time I have needed tech support and I received an answer to my question very quickly and thoroughly.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto is perfect for a small business such as ours where the person doing payroll has a lot of roles to fill and does not have time or the knowledge to keep track of everything that goes along with payroll and taxes. It is a lifesaver that Gusto does self-onboarding, files documents, and has easy to understand report features.
I do spend a little bit of time checking self-reported timesheets which might get tedious for larger companies and not all features work particularly well for part-time staff.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9