Gusto for the win.
August 29, 2022

Gusto for the win.

Sara Ryal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I have two clients using Gusto as their payroll service provider. They complete all the payroll tasks, including payroll for employees, paying and filing all payroll taxes and forms due, etc.

Pros

  • Easy to use Payroll submission for employees.
  • Paying all payroll taxes and forms.
  • Easy to add new employees' info.

Cons

  • Some reports are a little harder to find exactly what you need.
  • Cannot easily adjust withholding taxes on specific payroll checks - need to contact support.
  • Paying all the payroll taxes and filing reports for clients.
  • Online access 24/7.
  • Ease of setting up company and/or new employees.
  • Clients get payroll services for cheaper than if we had to do all of it.
  • Takes all payroll tasks out of our hands.
Comparable prices are overall with other payroll service companies. I can't do all the complicated payrolls like a few others, but overall good to work with 90% of our clients.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

Yes

Great for clients with just regular payroll and normal deductions. Doesn't work great with complicated payroll (construction-specific work, etc.).

Gusto Feature Ratings

Pay calculation
10
Direct deposit files
10
Salary revision and increment management
8

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