Delivers on 99.9% of things that any small business needs.
February 28, 2023
Delivers on 99.9% of things that any small business needs.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
We use Gusto daily as the punch clock for the employees. However, in an industry with unfortunately high turnover, it turns the hiring process into a very simple task. Especially in todays modern workforce where everyone has a phone in their hand at all times. I can literally email the potential candidate while they sit across the desk from me, and we can complete the entire hiring process in just minutes. From interview, to offer to official forms being submitted to the federal government - literally less than 20 minutes total. It's also extremely helpful for the employees to be able to obtain their W-2's and paystubs at the click of a button. My job would be much harder without this very useful online tool.
- Monitor & track employee time & attendance
- The onboarding process of new hires
- Sending timely reminders about things that are essential to keep the business running smoothly
- The support isn't very impressive, although it's rare that we even need their help.
- I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
- Hiring/Firing
- Time & Attendance
- Payroll processing
- After a recent glitch with the payroll processing system, employees were forced to accept paper checks for a few weeks while Gusto's technical support team figured out the problem. This led to some employees being forced to miss work and lose money while having to deal with an antiquated paper check process.
Homebase is extremely crude and the only thing I find useful is their scheduling tool. I wish Gusto would take a note about this one facet of their business from them. Paycom is extremely comprehensive and offers lots of tools that I have no use for. As a result, their software is much more complicated by comparison. Both from an employee and employer standpoint.
Do you think Gusto delivers good value for the price?
Yes
Are you happy with Gusto's feature set?
Yes
Did Gusto live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gusto go as expected?
I wasn't involved with the implementation phase
Would you buy Gusto again?
Yes