Item: Gusto
Rating: 8
Author: Verified User

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

We use Gusto and its services for employee onboarding and payroll processing. It makes it very easy for our employees to set up their accounts, link checking and savings accounts, and process all tax forms. We used to have to walk new hires through the process in person, but not any more.

Pros and Cons

Pros

Ease of processing of tax forms
Simple employee onboarding process
On time check delivery
Payroll reminders

Cons

Improved tracking of hours for salaried employees
Simplify or refine the reimbursement categories for paystubs

Return on Investment

We used to spend upwards of 30 minutes per employee filling out the required tax forms every year, but now we can have all new hires and current employees fill them out via Gusto.
We were able to decrease the time spent with HR by allowing employees to make changes to their employee financial files online via Gusto as opposed to scheduling an appointment in person.

Usability

Very user friendly, intuitive guides, overall solid layout.

Alternatives Considered

QuickBooks Online and Intuit TurboTax

Gusto was overall more cost effective while providing more services than the competitors we checked.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Other Software Used

FareHarbor

Likelihood to Recommend

Gusto has worked well for us with hourly employees who receive occasional tips on paychecks. The tracking of hours for salaried employees, though not applicable to all sectors, would be helpful in our industry.

Gusto Feature Ratings

Comments

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Very helpful for small hospitality company!