Gusto is great for small businesses
Updated November 21, 2024

Gusto is great for small businesses

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We used Gusto as our all in one PEO system when we were justing starting out and under 50 employees. This helped give our employees an array of benefits to choose from and an easy portal for employees to use to get benefits and payroll information. It also integrated with our recruiting portal which was nice too.

Pros

  • Optically it's nice
  • Document storage
  • State and federal filings

Cons

  • Customer service speed in responses
  • Not sending emails or making changes without letting company know first
  • Easier way to view paystubs
  • lower costs
  • more benefit offerings
  • employee self service
It's user friendly but can be more robust, but I see that's Gusto's selling point on being user friendly and not as intricate as a non PEO system

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

This is a great solution for companies that have 50 employees and under only. You aren't able to do uploads for salary changes so it's best to keep it to under 50 employees or you'll have a lot of issues.

Gusto Feature Ratings

Payroll Management
7.4
Pay calculation
9
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
6
Reimbursement management
8

Comments

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