Less stress for payroll processing.
March 27, 2025

Less stress for payroll processing.

Linda Schweitzer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Gusto is amazing. I handle payroll for several small companies. Recently, I needed to switch several to Gusto quickly. Setup and onboarding with Gusto are simple and very user-friendly.

Pros

  • User-friendly interface.
  • Handles all of the payroll tax reporting.
  • Excellent customer support.

Cons

  • While I appreciate the help, I don't need unsolicited phone calls during tax season.
  • Efficient payroll processing.
  • Easy to train support staff to monitor payroll.
  • More time freed up to work on other tasks.
User-friendly, professional, accurate -- all things that are extremely important for payroll.
Workful was a budget-conscious choice last year. However, it couldn't handle the nuances of a non-profit and was also not available to automate payroll tax filing in every state. They abruptly stopped offering payroll service, leaving me to switch clients immediately. Justworks is a good platform for larger companies or places needing more options for benefit administration, etc. It works well for a more prominent non-profit I assist. It would be cost-prohibitive for small companies with five or fewer employees.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto works well for small and larger companies. It recognizes and works with non-profits that are exempt from things like unemployment tax, etc. It's great that employees and contractors can still log in to Gusto after leaving their employer—it's great to have all of the payroll records securely available at any time.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
9

Comments

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