Item: Gusto
Rating: 9
Author: Jennifer Franz

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

We have been using Gusto for payroll services and corresponding taxes for several years now, and I can't imagine using anything else. The user interface is so easy and intuitive, plus if there's something you can't find, the chatbot is there to help out (and usually has the answers I'm looking for!). They are constantly on top of things and have our tax filings squared away, even across multiple states. The ease of use, plus the load it takes off my plate, is well worth the expense!

Pros and Cons

Pros

Payroll tax filings
Payroll calculations
New hire reports

Cons

Help section/FAQ doesn't often have the info I'm looking for (chatbot usually helps, but not always)
Waiting for a callback to talk to a real person can be a hassle
Changing/removing work addresses (for WFH employees)

Return on Investment

Frees up my time to handle other tasks
Significantly reduced time calculating/running payroll

Usability

Super user friendly. Interface is very intuitive.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Other Software Used

QuickBooks Online

Likelihood to Recommend

Fantastically suited for small business use. Super easy for our small team and the few benefits we offer, plus simple expense management and deductions, when necessary. I am not sure how efficient it would be for larger groups or those with more benefit management. Insurance options are very limited, but again, that may be due the very small size of our group.

Gusto Feature Ratings

Comments

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Well worth the money