Gusto saved us in 2 DOEDOR audits We passed both times thanks to them
August 25, 2025

Gusto saved us in 2 DOEDOR audits We passed both times thanks to them

Cheryl Childers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We utilize Gusto for payroll. Gusto makes payroll taxes easy! Both state and federal taxes are calculated and paid without effort.

Pros

  • Automatically files business state and federal taxes
  • Automatically deducts taxes from payroll
  • direct deposits paychecks to employees bank accounts

Cons

  • Flexibility in generating payroll related reports
  • They utilize Plaid for transferring payroll funds from business accounts, however if there is a slight variance in the balance, they will cancel the payroll and make you resubmit it (and then you are late submitting it). They didn't used to do this, and I was able to utilize my banks credit line to float the difference, now I can't do that. It makes it frustrating and inconvenient when at the last minute you realize they cancelled payroll.
  • After passing 2 DOR audits, Gusto has paid for itself twofold because we never would have passed without Gusto.
  • Gusto has made onboarding and offboarding emloyees easy. It reminds me of all I need to do in the process. That is perfect for me who tends to forget a lot of details.
  • Employees love the platform too because they can see in real time when their paycheck is going to hit their account.
Gusto is easy to use. The program walks you through every step, from setting up your business's tax information to onboarding employees and managing 1099's. Employees like the ease of use too.
I didn't try any other platforms. I looked at pricing, and Gusto's price was reasonable and affordable for my company.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto is great for the small business owner who is not skilled in accounting and payroll tax filings. I tried to do it on my own before discovering Gusto, and an audit revealed that I was doing it all wrong. Once I started using Gusto, everything has been filed correctly and on time. Definitely makes payroll for the owner easier and stress-free

Gusto Feature Ratings

Pay calculation
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

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