Gusto Sets the Standard for Payroll Software
January 11, 2026

Gusto Sets the Standard for Payroll Software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to manage payroll and tax filings for our organization. It handles regular payroll runs, tax withholdings, and compliance requirements, which significantly reduces administrative time and the risk of errors.

Before Gusto, payroll was time-consuming and required frequent follow-ups to ensure accuracy. Gusto streamlines the entire process into a single platform, making payroll fast, reliable, and easy to run. Their support team also helps resolve questions quickly, which is critical when dealing with payroll and tax-related issues.

Pros

  • Intuitive software that's easy to use and navigate
  • Knowledgeable and easy support
  • Reliable payroll software that files on time

Cons

  • Haven't had any issues and cant think of any
  • Just keep doing what you're doing
  • Don't ruin what you already have going
  • Cost structure is fair and straight forward
  • They haven't charged any hidden fees unlike other payroll software I've used
Easy to navigate around in the software. Titles, headings, etc is easy to find. If I do happen to have any questions, Gusto's AI assistant answers them. Gusto has lots of very easy-to-read documentation that covers most topics and questions. And if I still have a question, their support service is easy to reach and answer questions.
Rippling has been more than frustrating to work with, to say the least. Gusto doesn't just do what a payroll software should do; they make it so easy that it doesn't feel like a burden. The comparison is unmatched. Gusto doesn't meet expectations; it blows them out of the water.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Easy to switch over payroll from the previous provider and sync up payments to be owed. Support was reachable on several occasions, almost instantly, and was able to provide some complex answers on how to handle the tax agency. Gusto reached out and ensured everything was going smoothly, and by inquiry explained several additional services available.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

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