Heap!
April 24, 2021
Heap!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Heap is used widely across our organization. It is a huge help in unlocking individual insights for users and user behaviors.
- Individual-level data
- Retroactive tracking
- Customizable
- UI can be clunky
- Hard for new users to know what to do
- Needs someone really maintaining it or it gets unwieldy
- Easier to understand results of tests
Heap has non-aggregated data so it's much more insightful.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes