A great tool to track user engagement

On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.

On a scale from 1-10, Heap loads pages fairly quickly. The only time I experience delays is when I am loading a graph with perhaps too many events or filters on the page. But in terms of creating or searching for events or viewing reports, I don't ever experience a lag.

Heap is well suited for PMs looking to gain fast insights/quickly identify who is clicking on what and how often. The data we collect from Heap is also leveraged and mixed into our more complex data science dashboards. I like Heap for its ability to answer specific questions quickly. However, if I wanted to be able to track time spent between events, I can only find the average. I also cannot follow a user through all the flows since our product has so many URLs and variations in the workflow. It's hard to read the flow result with so many cards popping up.