Helpful Tool for In-App Customer Journey Discovery
March 11, 2022

Helpful Tool for In-App Customer Journey Discovery

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Startup

Overall Satisfaction with Heap

We use Heap at my company to understand how our customers currently engage with our platform. It provides valuable insight into platform adoption, in-app customer journey, and self-service resource usage.

Pros

  • tracking
  • visuals
  • segments

Cons

  • more ability to customize visuals
  • increased usage of self service resources
  • decreased dependance on live chat for support
  • increased platform adoption
Heap queries can be altered by an every day user which is nice.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap is awesome to understand how platform adoption is changing over time among a group of like users.

Comments

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