Helpful Tool for In-App Customer Journey Discovery
March 11, 2022
Helpful Tool for In-App Customer Journey Discovery
Score 10 out of 10
Vetted Review
Verified User
Software Version
Startup
Overall Satisfaction with Heap
We use Heap at my company to understand how our customers currently engage with our platform. It provides valuable insight into platform adoption, in-app customer journey, and self-service resource usage.
- tracking
- visuals
- segments
- more ability to customize visuals
- increased usage of self service resources
- decreased dependance on live chat for support
- increased platform adoption
Heap queries can be altered by an every day user which is nice.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes