Heap saves PMs' days.
March 21, 2022

Heap saves PMs' days.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

We use Heap for tracking user events on our websites. Heap's particularly useful feature is retroactive tracking, which allows PMs and Data Scientists to track events that they either forgot or did not think of, instead of having to install new triggers and wait for results which often takes 1 - 2 weeks even if the sample size is 10K+.
  • Retroactive tracking
  • Visualizer
  • Onboarding
  • UX is not as friendly as other tools like FullStory.
  • Better conversion rates
  • Better A/B tests
  • Revenue growth
Retroactive tracking really makes the difference. We use both Heap and FullStory.

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Heap is well-suited for detailed funnel analyses. However, it feels a bit "incomplete" in that it doesn't offer (1) user recording, (2) errors [e.g., rage clicks], (3) an easy way to construct funnels.