Heap is easy to understand and you can get started quickly
March 21, 2022
Heap is easy to understand and you can get started quickly
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Heap helps feature teams understand consumer behavior and interactions with their products. I can use Heap to get an understanding of our customers' activation funnel, the retention cohorts, and the number of monthly active users. Heap makes it easy to define and customize the definition of 'active' through their events and combo event definitions.
As an enterprise, all feature teams use Heap to track their core and drill down metrics. We can all see these reports, which bring a level of transparency to our organization. The main dashboard is shared across our enterprise and shows all users the critical metrics we swarm around in our business.
As an enterprise, all feature teams use Heap to track their core and drill down metrics. We can all see these reports, which bring a level of transparency to our organization. The main dashboard is shared across our enterprise and shows all users the critical metrics we swarm around in our business.
Pros
- Event definitions
- Report creation and sharing
- Rich templates to get started quickly
- Live view to see events in action
- No-Code solution to define events in your app (Event Visualizer)
Cons
- Sending Rich Reports (recurring daily, weekly, or monthly)
- Integrations to Share Reports (e.g. no Slack integration)
- No mobile apps to view reports
- Better product decisions
- Better analysis during split tests or experiments
- These lead to a higher quality product
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes
Comments
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