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As a non-technical person, it's easy and fun to use!
March 21, 2022

As a non-technical person, it's easy and fun to use!

Alexandria Bruschi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

We use Heap to view data on our products. Oftentimes, I'll use it to view usage on the product area my team, and I own. I find that most of the product analysts at our organization use it to send out dashboards to our team. However, I really enjoy the product and will try to query the data myself before going to a product analyst.
  • The UI is incredibly clean and easy to use.
  • It's easy to share the dashboard when needed.
  • The querying is also very easy to use and get started on my first time.
  • The navigation and its icons could be improved -- sometimes, I don't know what each category is referring to.
  • There is a lot of functionality in Heap that I didn't know existed until I met with a researcher. I'd love more onboarding and educational resources from Heap.
  • It has helped us make decisions on what products to scope for our MVP based on the usage data.
  • It's allowed us to measure success with our beta product.
  • It's helped us view our conversion rates in an easy and usable manner.
I love Heap sooo much more!! It's way easier to use and easier to start with compared to other dashboard tools I've used.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap has been so helpful in allowing all teammates (technical or non-technical) the ability to view data about our products. Using the product has been so easy because all of the data is there to view; it's just a matter of querying it.

I wish I did more of setting up queries myself with the functionality where Heap can create paths of data in the UI that do not exist already. I think that would be super useful but unfortunately just forget how to do it sometimes!