Great Features, but it's Harder to Democratize Data and Create Reports
November 17, 2022
Great Features, but it's Harder to Democratize Data and Create Reports
Score 7 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with Heap
I use Heap to analyze product usage.
- Reports are easy to access.
- Metrics are reliable.
- Interface is user-friendly.
- It is a harder platform to use for self-service data analytics.
- For larger organizations, metrics created by different departments are hard to understand their definitions.
- I find it's hard to know where to go to get the right data.
Heap is a little more user-friendly and much more robust than Google Analytics, but it is less user-friendly than Amplitude.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes