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Thanks Heap!
November 17, 2022

Thanks Heap!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

I use Heap to make data-driven decisions and product impact by tracking customer usage.
  • Customer support
  • Display/UX of metrics
  • Which metrics track what
  • Clearer or a visual path of what is being tracked
  • Increase engagement with product
  • Increase understanding of customer painpoints

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap has helped me make data-driven decisions. However, sometimes, it is hard to know what it is tracking because they are created by different people.