Heap Provides Great Value and Saves Time
November 17, 2022

Heap Provides Great Value and Saves Time

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

We use Heap to make charts, executive dashboards, and track overall app usage (for our web apps). This provides visibility into how our customers are using our app and sheds light on the biggest opportunity areas. I love that Heap tracks almost everything without the need for custom events (though, those are still supported) and that makes data tracking far easier.
  • Charts
  • Customer insights
  • Tracking
  • I would like to see Verified dashboards that have been approved by different people.
  • I would like to know which dashboards people are using the most.
  • Tracking mobile isn't as easy as I would prefer.
Heap is far easier to use compared to these.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?


Great for the web, but not so great for mobile without a lot of custom work. I would love to see this improved.