Easy to use for non-technical people
July 31, 2022

Easy to use for non-technical people

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Heap

We use Heap on our products to analyze the usage of specific components, including views, clicks, submits, and any input field changes. This helps us better understand the user interaction and identify which features or components are helpful for our users, so we can improve the user experience and optimize our products.
  • Analyze usage of specific components
  • Allow tracking data retrospectively
  • Easy to define events
  • Bulk editing category of events
  • Switching between different products
It's much easier to set up definitions on Heap compared to Google Analytics. Heap does not require much technical knowledge to define events and create reports, while Google Analytics has a longer learning curve.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap is well suited for identifying interaction with every component on the page, but it's not great for getting a heat map.