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Heap - Insights in the digital world
December 03, 2022

Heap - Insights in the digital world

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Heap

Heap was used and tested for an insights platform. It can enhance the understanding of any type of customer behaviour and path. These insights can be used for better design of processes, understand the user experience, as well as make them use the platforms more. It can pinpoint areas of easiness and difficulty for the customers and this way enable solutions.
  • visualisation
  • provide insights
  • focus on pain points
  • features
  • stability
  • simplicity
Both have more or less the same strong and weak points.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

No

It is well suited to enhance understanding of any type of user behaviour when moving in a platform. These can then be used to enhance the user experience or the launching of more featurest that the uses deems important. It can also pinpoint items that seem difficult or complex for the users.

It lacks functionalities to make it fully customisable and this is a point that it might need some improvement.