GO back to docuSign, in my opinion, there's no one still working at HelloSign
September 28, 2022

GO back to docuSign, in my opinion, there's no one still working at HelloSign

kevin amsberry | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HelloSign

HelloSign is supposed to provide an employment contract to independent contractors through WorkMarket (ADP). From HelloSign, in my experience, there's no service, chat, or email response. In my experience, WorkMarket(ADP) sent me a notice I must subscribe to a big company premium style account I don't need because HelloSign doesn't offer "Embedded Services" to communicate with WorkMarket, yet it isn't mentioned in any of the schedules of account benefits. My account offers 6 templates with One user, but I only need one template and one user. I believe, the next step up is 16 templates, and 2-4 users for 3 times the price. I can't tell if anyone even works there. If they do, in my opinion, they don't care.
  • In my opinion, their site is good at limiting access to information
  • In my opinion, they are good at not responding
  • In my opinion, they are good at being confusing
  • In my opinion, the FAQ's don't address your situation
  • Respond to any email even if it is in 24 hours
  • Have someone available besides a bot for a chat
  • Get more options than 2 on your screen
  • I can't think of any
  • In my experience, Loss of time
  • In my experience, Delay our launch date
Night and Day. DocuSign is so easy to use.

Do you think Dropbox Sign delivers good value for the price?

No

Are you happy with Dropbox Sign's feature set?

No

Did Dropbox Sign live up to sales and marketing promises?

No

Did implementation of Dropbox Sign go as expected?

No

Would you buy Dropbox Sign again?

No

In my opinion, it isn't well suited for anything. In my experience, I am being forced by ADP to not use DocuSign. It's like only having the option of Pepsi at Pizza Hut. So I haven't been to Pizza Hut since 1983.