Kudos to Highfive
February 28, 2017
Kudos to Highfive
Score 10 out of 10
Vetted Review
Verified User
Software Version
Highfive (legacy product)
Overall Satisfaction with Dialpad Meetings (formerly UberConference)
Our entire company of 55 employees uses Highfive for all of our remote meetings. We use it to contact customers at offsite locations as well as our own employees when they work from home.
Pros
- Highfive is very easy to start using. The interface is simple, clean, and intuitive. Even some of our less tech-savvy customers figure it out rather quickly.
- Highfive's hardware integration is pretty good. They have devices for including a small conference room into a remote call. The video can capture the entire room all at once and the audio pickup isn't bad even though the source of it is in a single location. As long as the room isn't too big, it can usually pick up what everyone is saying.
- It is easy to add audio-only participants by generating a phone number at the time of the call. This is helpful to share with customers who may be on the road at the time of the call.
Cons
- Like most teleconferencing software, Highfive doesn't do well with controlling echos. Usually we can figure out who needs to mute what in a meeting to avoid echoing but sometimes echos persist throughout a call despite everyone being muted save for the speaker.
- The more features you use simultaneously on Highfive, the more lag there is in performance. If someone is sharing his/her screen while the conference has "moved" from someone's computer to a TV monitor, there is a delay of a second or two in what the user is doing.
- Highfive currently has no method of generating a phone number for a call days in advance of the call. If you try to generate a phone number to share with customers who don't have video options, you cannot do so until the day of the conference (that or just leave the Highfive window open for days).
- Nothing earth shattering, but we weren't expecting it to do anything more than that which it is advertised to do. The software does allow us to contact customers outside of our market rather easily, but it isn't the case that Highfive is solely responsible for this outreach as there are many software products we could have chosen to accomplish this goal. Highfive works very well for what we need it to do, but I won't say that it has allowed us to generate any significant amount of new revenue.
- I do believe, however, that Highfive was significantly cheaper than the software we were previously using (but I wasn't the decision make on this and don't know all of the details).
We scrapped GoToMeeting in favor of HIghfive. The UI of Highfive is much more intuitive so it makes it easier to share this with customers who aren't tech savy. The functionality is similar, but Highfive just lays everything out much better than GoToMeeting.
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