Highfive - great for small group conferencing, so-so for one-to-one meetings
February 28, 2020

Highfive - great for small group conferencing, so-so for one-to-one meetings

Adam McCracken | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Highfive

Highfive is used by our whole organization. The hardware is used in 3 conference rooms, a few executive offices, and 3 remote offices. Additionally, a number of remote users use the software from their laptops to conference with other individuals in the company. It is frequently used by my department, which has members in 4 locations, to communicate and share information.
  • Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
  • Highfive has great audio quality for small groups.
  • Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.
  • Highfive is not intuitive for remote users trying to initiate a meeting with a group in a conference room with Highfive hardware. It has gotten better over time with updates, and the phone makes it possible, but it is not intuitive.
  • Highfive video is not great for large conference rooms. Remote users get a view of small dots for heads and high-mounted cameras give a perspective looking down on the people in the room.
  • Medium to large conference rooms make hearing audio difficult for remote users.
  • I don't have a financial role in the decision to use Highfive, so unsure what our costs are.
  • The ability to work with my remote team, sharing screens and conferencing with each other has a value that cannot fully be measured. Our work simply cannot be completed without some kind of conferencing solution.
  • The ease of use has made it very easy for any non-technical person to become a user. The barrier to entry has decreased with successive software refinements.
I have used most of these products primarily as a user and rarely as a host. The one I have the most experience with is Join.me. I believe that product better matches my needs and is much more flexible for small meetings that I host from my laptop. What they do not have is more valuable for our organization as a whole, which is why we adopted Highfive for the company. Highfive makes it very easy to host a meeting away from a computer, utilizing large screens to share meetings between 2 or more conference rooms. I believe Highfive is well-suited for use in a conference room where each individual is not using a laptop.
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.

Do you think Highfive, by Dialpad delivers good value for the price?

Not sure

Are you happy with Highfive, by Dialpad's feature set?

Yes

Did Highfive, by Dialpad live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Highfive, by Dialpad go as expected?

I wasn't involved with the implementation phase

Would you buy Highfive, by Dialpad again?

Yes

Highfive makes a lot of sense for distributed teams that have small conference rooms. Audio is clear and video from Highfive hardware is good. I don't think Highfive makes sense if you are mostly individuals. It also does not make sense for presentations to larger groups in webinar format--tools that are included in other conferencing products are more suitable. Screen-sharing is so-so. There aren't any tools for screen drawing/notation, but screen-sharing has improved over the past few software releases.

Highfive, by Dialpad Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
Not Rated
Mobile support
6
Desktop sharing
7
Calendar integration
5
Meeting initiation
7
Record meetings / events
Not Rated
Live chat
4
User authentication
Not Rated