Highspot hits the spot!
June 02, 2017
Highspot hits the spot!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Highspot
The entire Customer Care department uses Highspot. This includes Technical Support, Implementation, Professional Services, Project Management and Customer Success. Highspot has given the whole department and each group a single resource for the truth. We have been able to provide a single environment where the latest tool, template, Brainshark content, training and customer facing content is accessible to each member of the department. This saves time by reducing time spent searching for files or asking colleagues. It helps each member deliver more effective services by increasing the confidence that they have access to the latest and greatest content or template.
- Easy to use and implement.
- Easy to update and manage on an on-going basis.
- Phenomenal search feature - quickly returns the right content.
- Managing users and access controls needs some development. It is clear the front end has been the focus of development because it is very well done. The back end could use some attention for those of us tasked with managing the platform for others.
- We moved from SharePoint to Highspot and it has had a very positive impact on our ability to deliver services more effectively, consistently and efficiently. I do not have any data to show time saved searching for content, but there is no doubt that it has impacted the speed with which the team can locate, utilize and/or distribute important resources.
Not even close. Highspot is so intuitive and easy to use that it makes it much more impactful to the team.