Few years of HotSchedules, an honest opinion.
March 03, 2017
Few years of HotSchedules, an honest opinion.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use it for scheduling labor and to provide labor cost analysis as well as sales projecting/forecasting. Obviously, it helps the restaurant manage schedules - good tool for helping us identify those who did not take breaks with the SSC report. We print out rosters daily to help us plan and assign staff accordingly.
Pros
- Scheduling, although I am not a fan of the update. Different and took some getting used to.
- Good for managing labor as in identifying costs and helping report hours worked - projected vs. actual.
- If team buys the app it's a great tool for communicating with staff - in-app messaging and broadcast messages.
Cons
- The cost of the app - should be free with limited functions as many of our staff do not wish to buy an app.
- Scheduler - new update with the auto posting changes is a bit annoying. Liked having a draft in place and revisiting several times before final post.
- The recruiting part - should be open to people outside of hotschedules.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem | None |
At my previous job when we first rolled out the application they hosted a webinar with how-tos on all the functionality which was very helpful to a lot of staff who were not tech savvy. Also helped highlight some of the shortcuts like saving reports and settings to help streamline use.
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