Overall Satisfaction with HubSpot
We use it for business development and CRM for several departments across the organization, but mainly marketing and customer service. It's a great service and has been incredibly helpful for us in keeping track of who we've spoken to and what people/companies we still need to reach out to.
- Business Development - Keeps track of leads, who you've spoken to, and who people have closed
- CRM - Great at keeping track of customers and their issues
- Wish there was more functionality in the CRM - for example, being able to keep track of and notify you when you haven't spoken to leads in a while, and having more intelligence there
- Increased employee efficiency
- Faster responses and lead conversion
Looked at Salesforce but decided not to use them because they are mainly for sales as opposed to relationship management
Less than 10,000