A helpful tool for businesses with customers
December 05, 2019
A helpful tool for businesses with customers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
At Hummel and Plum, we're using HubSpot to keep track of our sales, customers, and the interactions we have with them.
We use HubSpot to keep tabs on the connections we have with our customers so we can ensure the highest level of customer service. Right now our office is the only one using HubSpot as we're in a testing period to see if it is what we'd like to use.
We use HubSpot to keep tabs on the connections we have with our customers so we can ensure the highest level of customer service. Right now our office is the only one using HubSpot as we're in a testing period to see if it is what we'd like to use.
Pros
- Increased awareness of customer interactions
- Higher follow-up rate
- I LOVE THE TEMPLATES FOR EMAILS
Cons
- took some time to get familiar with how to use
- without paying for some of the additional tools there is limited functionality
- Higher levels of customer service
- Better visualization of current deals
- A more systematic approach to sales
- Higher closing ratio on sales
I'm not entirely sure because this is the first real CRM that I have used. At our office we have an Agency Management System, AMS, but its functions seem quite limited.
With our current AMS we aren't able to set up email templates, track interactions with customers automatically, link the customer profile to their social accounts, view the current sales and what progress they've made, and many more.
With our current AMS we aren't able to set up email templates, track interactions with customers automatically, link the customer profile to their social accounts, view the current sales and what progress they've made, and many more.
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