My HubSpot Review
May 03, 2021

My HubSpot Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It's being used by the whole organization. From the Marketing department to the Sales or Customer Success department. We used it to have all the data from our users and to keep track of them. In my case, I use it to send emails or even call. It's a very attractive tool that all companies should have.

Pros

  • Saving data from our users.
  • Send emails
  • Have a lot of reports to analyze our activity.
  • Keep track and record of everything.

Cons

  • It will be nice to have an option to unsend emails.
  • To stand out the notes section.
  • It will be awesome to have a section where you can verify the emails of our users (to check if these emails exist).
  • ROAS
  • ROI
  • CTR
  • Sales
I never used another CRM tool, so I cannot respond properly to this question. However, this tool is easy to use and easy to learn. In just 1-2 weeks I already knew how to use it.
Our Marketing and Sales department are the ones that benefit the most from this tool. The Sales department implements their leads in the CRM and contacts them through HubSpot. And the Marketing department collects the data and sends email cadences. Also, we both use the reports function, which is very useful to analyze your performance.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

CRM works very well. It's the perfect CRM tool to keep track of your users and collect the data of all their movements. Also, has analytical tools so you can check the performance of your workers. You can send emails, calls, and more. These are the main reasons why I recommend HubSpot.

HubSpot CRM Feature Ratings

9.6
Customer data management / contact management
10
Workflow management
9
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
9.7
Case management
9
Call center management
10
Help desk management
10
9.5
Lead management
10
Email marketing
9
8.7
Task management
8
Billing and invoicing management
8
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
8.8
Custom fields
8
Custom objects
9
Scripting environment
9
API for custom integration
9
9.5
Role-based user permissions
9
Single sign-on capability
10
9.5
Social data
9
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
Not Rated
Mobile access
Not Rated

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