HubSpot Review
May 03, 2021

HubSpot Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are using HubSpot to create a robust database of our clients. We want to have all their contact details, personal interests, and more at the click of a button. We will also be using this for sales campaigns, and to know when we have last contacted someone so we can be sure to keep current.

Pros

  • Integrates with emails.
  • Keeps all communication within one place.
  • Makes a sales campaign fairly easy.

Cons

  • Cost of marketing contacts is a little high and annoying.
  • Many times notes won't save for some reason.
  • Report creation can be a little confusing when it doesn't do exactly what you want.
  • Cleaned up our database which was a mess.
  • Easily able to filter contacts to find the "lists" we want to target.
It's good. Salesforce was a little better but we also had a much-advanced version.
It's more playful and visually easy to use with the drag and drop pipeline, but Salesforce has a better analytics and reporting when I used it.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is well suited for when you want to pull all your contacts into one place and manage them easily. It's also easy to create a sales campaign where you can assign tasks to your Sales team and follow along easily in their sales pipeline. Really work well for a large number of contacts. Less appropriate, if you don't have a ton of clients that you need such a robust system.

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
8
Workflow management
8
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
Not Rated
3.7
Case management
4
Call center management
4
Help desk management
3
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
7.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
6
8.7
Forecasting
8
Pipeline visualization
10
Customizable reports
8
9.0
Custom fields
10
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
9.0
Mobile access
9

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