1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM
HubSpot CRM
November 23, 2021

HubSpot CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

[HubSpot CRM] allows me to keep up to date on current prospecting while also allowing for task management. Running multiple sequences and the tools associated with that as well. Highly recommend anyone that's looking for a reliable CRM software that's easy to use and simplistic to give HubSpot CRM a try. The only bad thing is the ability to not record calls but I believe that's a state issue.
  • Sequences.
  • Task Management.
  • Calling.
  • Recorded calls.
  • Linkedin integration.
  • Giving dates each task will be posted.
  • Prospecting.
  • Sales rep adoption.
  • Outbound.
I’ve personally haven't used much different software in my profession. That being said I looked at Salesloft, Outreach, etc. but this seemed to be a little easier to use. I've heard both Salesloft and Outreach are virtually the same just some differences and features. Overall I enjoy HubSpot CRM and do not plan to look at others.
Helps to increase and maintain prospecting. Outbound prospecting is what I do so I get plenty of opportunities to use HubSpot CRM. I have the ability to make calls from my phone my laptop with the most ease. Some issues do arise depending on what console/device I'm using. Outbound seems to be easy as well.
  • Outreach
I think it's all about preference, both are solid.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

If you’re looking to send emails you can through HubSpot CRM. If you want to make a phone call you can use HubSpot CRM. They've integrated LinkedIn as well which can be very beneficial. The only thing that is difficult is the list creation. Overall very solid and a good CRM to use.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
9.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
9
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
10.0
Mobile access
10