HubSpot Overall
November 23, 2021
HubSpot Overall
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
For our purposes, the CRM is used in two ways: for our sales department, we track leads and monitor sales/deal statistics for new and existing customers. For our legal department: we monitor the contact between the client and the contact owner. We also use HubSpot CRM as a reference point for the core information on a case.
- Support.
- Communications.
- Sales / Data Analytics.
- Ability to filter out who contacted the client and how they contacted them.
- Patch notes for UI changes.
- More customizable UI.
- HubSpot CRM provides enough data tracking to make informed business decisions on deals and the market itself.
- The email/call tracking system, while having errors still, helps us to determine the consistency of employee work.
We do not have a marketing team, but the information in HubSpot definitely helps to maintain the competition on the sales floor since we are able to see live metrics.
I have not used other CRM utilities therefore I cannot provide an accurate comparison.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes