HubSpot CRM rocks 🤘
January 25, 2022

HubSpot CRM rocks 🤘

Juan Sicardi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM in my daily activity to carry out all the client management. Through this tool, I follow up with clients, arrange meetings with them and set tasks and reminders for myself. I keep all the important information of my clients, such as name, position, telephone, etc. I also use it to write notes on each contact I create and make a summary of the meetings I have with them, specifying the needs and processes that each specific client has. In summary, I consider HubSpot CRM to be a very useful CRM for the daily work of a Business Development Representative like myself.

Pros

  • Store information correctly
  • Helps me create tasks and reminders
  • Useful for creating workflows that automate tasks

Cons

  • I had difficulty using the HubSpot CRM phone
  • Notifications sometimes fail when you link to the CRM with your email address
  • The filters for the contact search are not very clear
  • Increase by approximately 120% the number of meetings with prospects achieved in the last 3 months
  • Thanks to the previous point, I increase my sales commissions by approximately 80%
HubSpot CRM is the first CRM that I use to carry out my work tasks.
HubSpot CRM considerably improved the communication between the sales and marketing team since we align objectives and use the CRM to settle information on each of the possible deals achieved.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It is very useful for effectively keeping track of all prospects, arranging meetings with them, and assigning reminders and tasks. It is also useful to create lists of contacts with specific characteristics and enroll them in mail sequences to have exchanges with them. The filters to search for clients are too varied, and I do not always consider that they work correctly.

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
8
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
5
Interaction tracking
7
Customer Service & Support ()
Not Rated
7.5
Lead management
7
Email marketing
8
CRM Project Management ()
Not Rated
5.0
Forecasting
5
Pipeline visualization
5
Customizable reports
Not Rated
Customization ()
Not Rated
Security ()
Not Rated
6.0
Social data
6
Social engagement
6
7.0
Marketing automation
7
Compensation management
7
7.0
Mobile access
7

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