If you are thinking CRM , this is what you need to consider - Hubspot!
January 25, 2022

If you are thinking CRM , this is what you need to consider - Hubspot!

Varun Naidu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are currently using Hubspot CRM for various functionalities such as Email sequences. These sequences have been set up for sending automated emails to our prospects. We use Hubspot CRM workflows for logic-based sequencing where leads are enrolled into workflows based on use cases and actions are taken accordingly. The marketing team uses the platform extensively for various purposes.

Pros

  • Hubspot Workflows
  • Hubspot Email Sequences
  • Hubspot Dashboards
  • Hubpsot Marketing Hub

Cons

  • Flow of infor from company level to contact level
  • Lead scoring aspect
  • More marketplace integrations
  • Cost saving - Single software
  • Data visualization
  • Increased adoption
  • Better reporting
I have previously used Zoho CRM. We have moved to Hubspot CRM from there and I would say they are worlds apart. The integrations possible and the flexibility with the software is unmatched. The feature list included is also extensive. Coming to the ease of use - Hubspot CRM is way way ahead of most of its competitors because of the flexibility it provides in terms of making adjustments, changes, and functionalities that we have access to.
Hubspot CRM has greatly improved the integration of our Sales and marketing teams. The data flow from the marketing to sales is very smooth with the custom fields that are set up that help the sales in understanding a prospect much better before a reach out. Also helps in understanding other data points which make a huge impact. Hubspot has also helped sales and marketing with a better data visualization aspect that helps in strategic decisions and alignment.
Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot CRM is well suited for the logic-based workflows that can be set up for businesses and teams. These logic-based workflows help in defining the enrolment criteria and taking automated actions based on these triggers. There are various other functions such as sequences for automated emails, very insightful data dashboards, etc

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
6.5
Social data
7
Social engagement
6
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
5.0
Mobile access
5

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