HubSpot Recommendation
April 28, 2022

HubSpot Recommendation

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The main goal of our marketing team is sales enablement. HubSpot helps us monitor the sales funnel and report on KPIs. We organize and store marketing content for our sales team to share with prospects and customers. Our team has also recently ramped up our presence on social media. We use HubSpot's social feature to monitor the performance of social posts. HubSpot has also helped us track where leads/prospects find our company and where they first interact with us. HubSpot's support team and knowledge base articles have been very helpful in getting the most out of HubSpot CRM.
  • Reporting on key metrics
  • HubSpot Support and their Knowledge base is very helpful for solving issues
  • Customization within the CRM
  • Automation
  • Integrations
  • Improved visibility into sales funnel
  • Improved social media presence
  • Improved follow up process with inbound leads
N/A - Haven't used other CRM software.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for monitoring and following up with inbound leads. HubSpot recently improved their reporting tool which has been great. HubSpot workflows can be very helpful for automation, but they could still be improved.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
6
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
7
Email marketing
8
Task management
8
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
Not Rated
Pipeline visualization
5
Customizable reports
8
Custom fields
9
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social data
7
Social engagement
6
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
7