HubSpot is great for Customer Service
April 29, 2022

HubSpot is great for Customer Service

Jamien Tomlinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to handle all our client's Support Requests. We are able to use this to communicate back and forth with users and are able to help customers serve problems as well. We also use the chat feature quite a bit to help have an instant point of contact to solve our user's issues.

Pros

  • Ticket Routing
  • Intergration with other programs such as Just call, and Outlook
  • Customer reviews

Cons

  • It can be glitchy at times
  • Reports could be more customized
  • It could be a bit more user friendly
  • We are able to have great contact with our customers
  • We are more availible to our customers
  • It has helped retain customers as well.
I have not used any other CRM software but find HubSpot to be very helpful
This is N/A for my field
N/A

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I love the way HubSpot routes tickets to us. It is very customized to allow us to make different queues and route tickets to accounting, general, and other queues we have set up. We do not use all the HubSpot features but do think they also have great training materials as well.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
10.0
Case management
10
Call center management
10
Help desk management
10
7.5
Lead management
7
Email marketing
8
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Platform ()
Not Rated

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