Overall Satisfaction with HubSpot CRM
HubSpot CRM is used as our main CRM database for the whole organization. The sales team, partnership, and marketing team all use it every day. At MuteSix we were growing very fast but budget-conscious - HubSpot is a good CRM to grow with. It can handle anything from a start-up to an enterprise-level account.
- Easy to onboard new staff to the platform.
- Customized sales reporting.
- Tracking the customer journey.
- Customer support.
- There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
- The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
- Depending on list size, email sends can be slow as it sends in batches.
- The cost to onboard staff is reduced by its ease of use.
- The new sales reps (millennials) liked using HubSpot so it was easy to track their data.
- Quarterly billing saves a lot of headaches as you're growing fast - less for accounting to have to do.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes
HubSpot CRM Feature Ratings
Evaluating HubSpot CRM and Competitors
- Price
- Product Usability
- Prior Experience with the Product
The price and ease of use really sets this apart from other CRMs that are as powerful (or slightly more powerful) and that coupled with flexible, growth-oriented pricing made us choose HubSpot over Salesforce, and others.