Business Helper
June 30, 2022

Business Helper

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to control base of our clients and save all informations about them.

Pros

  • Saving informations.
  • Connection with e-mail.
  • Researching data.

Cons

  • Recording conversations.
  • Control of the customer base.
  • Increased sales rep adoption.
I haven't used other CRM software before.
It works very well and helps us make a lot of future-proof tasks that can improve range of our action.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I don't see any scenario where HubSpot doesn't fit well. This product fits well in company and helps in a lot of ways. For sure it's perfect when somebody needs to work with a business client, describe conversations and make tasks for other colleagues.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
10
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
8
7.0
Case management
8
Call center management
6
Help desk management
7
6.5
Lead management
6
Email marketing
7
8.0
Reporting
8
CRM Reporting & Analytics ()
Not Rated
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
8.0
Role-based user permissions
8
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
Integrations with 3rd-party Software ()
Not Rated
7.0
Mobile access
7

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