Overall good for small business.
July 26, 2022

Overall good for small business.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Problem to create routine and sequences.

Pros

  • Send email.
  • Taking notes.
  • Easy to create new leads.

Cons

  • Connectivity with aircall.
  • Maintenance problems.
  • Bug on news deals.
  • Loose of leads because difficult to have an overview.
  • I don't have any ideas.
Until here I've only used Hubspot so I cannot really compare it with anything else.
It doesn't really help but I'm not sure that it's because of Hubspot I would say that it's more because of the dynamics of our 2 teams.
Nothing.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It's best suited for small teams who start a sales team, but at some point, it became really difficult because we need more features to be more relevant to the client. Here it's very difficult to manage everything on Hubspot in a way that, with aircall, the connectivity isn't that good.

HubSpot CRM Feature Ratings

4.7
Customer data management / contact management
6
Workflow management
7
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
4
Quote & order management
4
Interaction tracking
4
Customer Service & Support ()
Not Rated
3.5
Lead management
5
Email marketing
2
2.7
Task management
3
Billing and invoicing management
3
Reporting
2
4.0
Forecasting
4
Pipeline visualization
3
Customizable reports
5
2.5
Custom fields
3
Custom objects
2
Security ()
Not Rated
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

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