Hubspot's a great tool for scaling startups and teams looking for one platform that does it all
January 13, 2023

Hubspot's a great tool for scaling startups and teams looking for one platform that does it all

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot serves as our CRM for New Business, Client Relations, and Marketing emails.

Pros

  • Hubspot's built in automation workflows are very easy to set up and use.
  • Hubspot's email sequences, templates, and all around messaging out of the app and plugins are very helpful.
  • It's very easy to create dashboards for individuals or teams

Cons

  • Hubspots reports have a lot of room for improvement. They have gotten better over the past 4 years, but there is still a gap between some competitor reporting capabilities. Things like Activity reporting at certain deal stages, and Accurate Revenue tracking require custom set up.
  • Hubspot has allowed us to move faster and scale our business 2x year over year for the past 3 years.
Use of Hubspot is way easier than other CRMs I've used. You do not need an Admin just to manage the CRM, although it's always preferred to have one.
Hubspot has allowed us to create simple workflows that quickly engage Marketing leads and allow Sales to follow up with templated messages.
Hubspot is an all in one solution, while Salesforce requires bolting on every feature my team needs. Usability with Hubspot is also a lot more friendly than Salesforce.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot is very well suited for a small to midsize company looking to scale quickly and put something in place as your first, or second (if the first one failed) CRM. Setup does not require an admin to know how to code, and it's very user friendly.

HubSpot CRM Feature Ratings

8.4
Customer data management / contact management
Not Rated
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
7
9.0
Case management
9
Call center management
Not Rated
Help desk management
9
7.5
Lead management
7
Email marketing
8
7.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
6
8.3
Forecasting
7
Pipeline visualization
9
Customizable reports
9
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
7.0
Mobile access
7

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