HubSpot works for some, not for all
May 26, 2023

HubSpot works for some, not for all

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot allows us to keep detailed records of who we have contacted as a company, not just as individuals. This allows us to keep personalized communications and track across the business what our relationship is with clients, prospects, and new outreach.

Pros

  • Multiple data fields
  • Integrating with our email and email tracking

Cons

  • Too many options, overcomplicated?
  • Expensive for the smaller companies
  • Saves us time for sales sequences
  • One stop shop with several features
  • Easy support access when someone has questions
I work in data and a variety of CRMs HubSpot is good for a larger, established organizations. With some training, it would be easy to find ways to improve our work flow on the platform but it takes time which we don't have
We don't use the platform for Marketing support.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

HubSpot CRM allows for easy data tracking and search however for the price, you have to know how to use it well. It offers a lot (almost too much) for what we are looking for but we're so integrated with other features we won't be moving off the platform any time soon.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
7
6.0
Case management
Not Rated
Call center management
5
Help desk management
7
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
4.0
Task management
4
Billing and invoicing management
Not Rated
Reporting
Not Rated
6.0
Forecasting
6
Pipeline visualization
6
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
6.0
Role-based user permissions
6
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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