Get HubSpot CRM now, you won't be disappointed
July 07, 2023

Get HubSpot CRM now, you won't be disappointed

Stephen Gifford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I mainly use the HubSpot CRM for adding new students to the system, I also set up tasks for the trainers regarding their students, we also used the Professional pack, this is amazing as it lets you create your own dashboard so you can get access to reports on sales/converts etc. I would highly recommend HubSpot CRM to other companies.

Pros

  • Reports
  • Easy access to customer files
  • HubSpot CRM support is great if your not to sure on how to create reports etc

Cons

  • It would be great to access the sms function on HubSpot CRM currently not available in Australia
  • We moved from the Professional to the Starter pack and saved a lot of money as we weren't using it to it's full potential
Very easy to use compared to other CRM's that I have used, and the support from HubSpot CRM is fantastic, they are always happy to help.
Unfortunately we don't have a sales team or marketing team, again really only used HubSpot CRM for creating contacts and setting up new students, we did do a lot of marketing campaigns when we had the Professional pack

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is great and easy to use, I only really use it for setting up customers and setting up tasks, however I did have a trial of the Professional system and found that to be very useful for pulling reports. As mentioned I would highly recommend HubSpot CRM to other companies and users

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
9
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
9.5
Case management
9
Call center management
Not Rated
Help desk management
10
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
9.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
9
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
9.5
Role-based user permissions
9
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
9.0
Marketing automation
9
Compensation management
Not Rated
10.0
Mobile access
10

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