Great Tool !
July 07, 2023

Great Tool !

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I generally use it to keep track of the deals and customers, record all of the requests and feedback, monitoring the health of each deal. HubSpot is a great tool for analytics and statistics, it got lots of integrations that help automate my workflow. Overall i could combine all of the services I am using daily in HubSpot.

Pros

  • Integrate with other services/software/websites.
  • Calculate statistics and build useful diagrams.
  • Manage your communication with the client

Cons

  • More options of editing meeting links, improved round robin meeting links.
  • HubSpot helped us improving the communication with the client, efficient follow-up
  • Increased customer flow
  • Better reporting
HubSpot is a great tool, the previous CRM I used was done house, it was created by in-house developers that adjusted it to the company's needs and I cannot compare it to HubSpot but, overall HubSpot is a great software that helped our team improve the workflow very much.
Cannot tell, i am mostly into Customer Support team

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is great for interactions between departments, we are able to leave notes and descriptions, monitor email/phone communication, understand the need of the customer, and react promptly using the system. It also helps the Management to track the performance of the employees. HubSpot helped a lot in marketing analytics, it helped us adjust the targeting and the content.

HubSpot CRM Feature Ratings

6.8
Customer data management / contact management
9
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
4
Interaction tracking
6
8.0
Case management
9
Call center management
7
Help desk management
8
8.0
Lead management
9
Email marketing
7
7.7
Task management
8
Billing and invoicing management
7
Reporting
8
5.7
Forecasting
4
Pipeline visualization
6
Customizable reports
7
8.0
Custom fields
9
Custom objects
7
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
7.0
Mobile access
7

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