HubSpot review
July 08, 2023

HubSpot review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Fully integrated in our sales work - database for leads --> contacting (calling, emailing, logging) --> following up --> closing deals.
Main problems to solve are to structure the work within the team among many open projects and managing sales pipelines.

Pros

  • Easy to use and learn
  • Contacting/tasks functions are smooth
  • Integration with Google suite is crucial and works usually very well

Cons

  • Feels like it's made for one type of business, so we can't use all the functionalities because they don't suit us
  • Sequences are not bullet proof - a lot of the times the sequence keep going and sends emails even though we got a response from one person at the company - this makes us look quite unprofessional
  • There isn't a good pipeline overview, for example that you can create in Excel. I want to see who is in what stage and the full status of one project or for one rep, based on different lists for example. Since our leads can be relevant in several different lists we can't use company properties for example, because it is too messy. We want to stop using excel but it's simply not possible since Hubspot pipeline/funnel is not clear enough.
  • More efficient sales work
Haven't worked with any other systems
We are a new company, don't have separate teams. But it's easy for me to manage both in the same place,

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Suitable for smaller, new companies to just structure reachouts and database of leads. Not suitable if you need something specific or wants to use it as a full-scale CRM, not good enough functionalities for this.

HubSpot CRM Feature Ratings

4.0
Customer data management / contact management
7
Workflow management
2
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
1
Interaction tracking
6
4.7
Case management
5
Call center management
6
Help desk management
3
4.0
Lead management
2
Email marketing
6
6.0
Task management
7
Reporting
5
3.0
Forecasting
2
Pipeline visualization
2
Customizable reports
5
6.0
Custom fields
6
Custom objects
6
API for custom integration
6
6.0
Role-based user permissions
6
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

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