Decent
October 29, 2023

Decent

zuzia Kruk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I answer customer emails. This is my main tool at work and I spend most hours of my day using this.

Pros

  • Sorts emails into pipelines.
  • Clearly showcases names and tags.
  • Cross team functionality.
  • Ability to set tasks and leave notes.

Cons

  • The interface could be cleaner and simpler. There's a lot to look at.
  • Sometimes tickers just disappear if you don't assign the to yourself.
  • The "closed" box should show closed tickets in the order that they were closed. It's very hard to go back and find a ticket.
  • Shorter and more consistent response times.
  • Ability to more smoothly cross sell between teams.
This is the only one I've ever used.
I don't communicate with the marketing team, and sales just receive referrals from us.
N/A

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's good for keeping track of a conversation that is undergoing an internal investigation and linking together various emails by association. It's not best for when things are threaded or forwarded. The way that this is displayed is confusing.

HubSpot CRM Feature Ratings

5.5
Customer data management / contact management
Not Rated
Workflow management
6
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
1
Quote & order management
Not Rated
Interaction tracking
10
7.3
Case management
10
Call center management
6
Help desk management
6
5.0
Lead management
Not Rated
Email marketing
5
5.3
Task management
4
Billing and invoicing management
3
Reporting
9
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
Not Rated
6.3
Custom fields
7
Custom objects
7
API for custom integration
5
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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