You can't beat HubSpot!
December 16, 2024

You can't beat HubSpot!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM to manage my sales pipeline and get verified results from my contacts. A problem I had before using HubSpot was not knowing if my emails were being opened and referenced multiple times by the recipient. Knowing this allows me to set scheduled emails based on opens, and it also lets me know a specific time for a follow-up call or email.

Pros

  • Tracking
  • Organization
  • Automation

Cons

  • Company vs individual set up.
  • Customization
  • Avoiding blacklisting/spam.
  • Cost-effective.
  • Timing
  • Increase Sales.
The overall usability of HubSpot CRM is ideal for my small business. The price point fits our budget. The rate of return aligns with my expectations. The insight the platform provides is probably the benefit of the platform I appreciate the most. Knowing the message was opened, read, and referenced and seeing the click count is how we base our close-of-sale calls and emails.
ZyWave provides valuable insight into specifics on the insurance industry, but it doesn't manage contacts, emails, or anything like HubSpot does. ZyWave is more of a directory and not editable, whereas HubSpot comes empty. You populate it with your contacts and companies. However, having both platforms work hand in hand is a valuable tool for closing a sale.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

If you want verification of the contact's actions and understand the value of tracking your reach, you will definitely like using HubSpot for your CRM. The price point is excellent as well. I enjoy creating a contact quickly, adding the company info, starting my communications, and watching the results. This CRM gives me time for follow-up calls and emails based on user tracking.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
7.3
Custom fields
7
Custom objects
7
API for custom integration
8
9.5
Role-based user permissions
10
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
9
Compensation management
10
10.0
Mobile access
10

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