Advanced, Flexible, and Digital Software for IT Support
June 26, 2021

Advanced, Flexible, and Digital Software for IT Support

Charlie Ndogo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Control Desk

Our firm uses IBM Control Desk for the purpose of dealing with the management and monitoring of IT assets, evaluating their performance, and rectifying challenges that may face them limiting their operative capacity. Besides, the software evaluates the severity of any damages or defects that the assets may have, and the impacts of the corrections that can be implied. IBM Control Desk also addresses complex IT-related challenges, where extensive evaluation and rectification procedures are derived to sort challenges out.
  • IBM Control Desk is extensive in gathering data, where it clearly identifies a problem before taking any rectification strategies.
  • The configuration of IBM Control Desk is high and functional even to large businesses.
  • Lastly, IBM Control Desk works in multiple situations or scenarios, due to its advancements status.
  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
  • IBM Control Desk reduces the time wastage when an IT related tool fails to work, as it identifies the mistakes instantly and issue a solution.
  • Besides, IBM Control Desk's installation plan is super friendly and cost effective, when compared with the service the application issues.
  • IBM Control Desk accuracy in identifying a problem is another benefit.
Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.

Do you think IBM Control Desk delivers good value for the price?

Yes

Are you happy with IBM Control Desk's feature set?

Yes

Did IBM Control Desk live up to sales and marketing promises?

Yes

Did implementation of IBM Control Desk go as expected?

Yes

Would you buy IBM Control Desk again?

Yes

HCL Notes (formerly from IBM), Zoho Campaigns, DocsApp
For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.

IBM Control Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
10
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
9