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An Essential tool for ticketing purposes
Updated January 11, 2021

An Essential tool for ticketing purposes

Md Equbal | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Maximo

IBM Maximo is one of the essential tools for ticketing. This tool is used in a retail project of Warwick (UK). I have used so many ticketing tools so far like SysAid, Remedy, etc. but this tool is more essential than others. Ticket creation by this tool is very simple and it is its best feature. This is very user friendly and no additional training is required for the new user. We can route multiple tickets at the same time with this tool.
  • Ticket creation is very simple.
  • We can route multiple tickets at the same time.
  • Rarely, we receive late tickets.
  • Change approval process is little complicated.
  • Business runs very smooth.
  • To track down the issue/request on a real time basis.
SysAid disconnects in every 5-10 minutes which can be overcome by IBM Maximo. Ticket creation in SysAid is very difficult compared to Maximo. An additional training is required for the new users to use SysAid. Maximo is more essential and user friendly compared to SysAid.

Do you think IBM Maximo delivers good value for the price?

Yes

Are you happy with IBM Maximo's feature set?

Yes

Did IBM Maximo live up to sales and marketing promises?

Yes

Did implementation of IBM Maximo go as expected?

Yes

Would you buy IBM Maximo again?

Yes

BMC Automated Mainframe Intelligence (AMI), BMC Helix ITSM (Remedy), ServiceNow
To integrate it with Netcool, Control-M is its good feature.

IBM Maximo Support

User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.